In case of emergency after normal working hours, you may call the answering service: (920) 457-4090. For immediate attention, please call 911.

If you need to change your appointment, please call the Counseling Center at least 24 hours in advanced to cancel or reschedule. There is no fee for missed appointments with notice.


Grievance Procedure

You have the right to register any complaint or concerns about your treatment or care. The complaint will be processed by the Client Rights specialist in the Counseling Care Center. There are informal and formal procedures in place to deal with client complaints. You also have the right to have any grievance reviewed by the Quality Assurance Counseling Center Director.


Discharge Policy

The Counseling Center seeks to provide quality care to all patients. Patients may be discharged from the clinic if they are deemed to be abusive or threatening to the staff. Or but not limited to: failure to follow the treatment plan, inappropriate use of controlled substances, not compliant of financial policies, violation of no show appointment policy, or inability to build/maintain patient/therapist relationship.

We sincerely hope that you have a pleasant experience and we welcome any suggestions.